Privacy policy

The Tangier Experience

Last updated: October 23, 2026

1. Introduction

Welcome to The Tangier Experience.

Your privacy and trust are important to us. We are committed to handling your personal information responsibly, transparently, and with respect for your privacy.

The Tangier Experience offers private tours, cultural visits, day trips, and tailor-made travel experiences in Tangier and northern Morocco.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit www.thetangierexperience.com, make a reservation, request a personalized experience, or communicate with us.

Our website and online booking services are powered by Shopify, which provides the technical infrastructure for our online store and checkout.

By using our website, you acknowledge that you have been informed of the practices described in this Privacy Policy.

2. Who We Are

Brand name: The Tangier Experience

Website: www.thetangierexperience.com

Operating business / legal entity: Badr Maazouz

Registered business address: RUE IBN ABOU 31 KASBAH, TANGIER, MOROCCO

Country of operation: Morocco

Email: concierge@thetangierexperience.com

The operating business identified above is responsible for the personal information processed in connection with our tourism services, subject to any independent responsibilities of our technology and service providers.

For questions regarding this Privacy Policy or your personal information, please contact us using the email address above.

3. Personal Information We Collect

We collect only the personal information reasonably necessary to provide our services, manage reservations, communicate with travelers, and operate our website.

Depending on your interaction with us, this may include:

Personal and contact information

  • Full name.

  • Email address.

  • Telephone number.

  • Country of residence, when provided.

  • Preferred language of communication.

Booking and travel information

  • Selected tour or experience.

  • Date and time of the reservation.

  • Number of participants.

  • Participant age categories where relevant.

  • Hotel, port, or agreed meeting location.

  • Ferry or cruise arrival details, when relevant.

  • Special requests and preferences voluntarily provided.

  • Information necessary to organize a private or tailor-made experience.

Payment and transaction information

  • Booking reference and order details.

  • Amount paid and outstanding balance.

  • Payment status and transaction confirmation.

  • Billing information where necessary.

Payments made through our website are processed by Shopify and the payment providers available at checkout. Payment providers may collect and process payment-card information according to their own privacy and security policies. We do not require travelers to send complete payment-card details by email or messaging applications.

Website and technical information

  • IP address.

  • Browser and device information.

  • Website interactions and navigation data.

  • Cookies and similar technologies.

  • Information collected for security, analytics, and website performance.

Communications

We may retain messages and information shared with us through our contact forms, email, WhatsApp, or other communication channels used to organize your experience.

4. How We Use Your Personal Information

We process personal information for the following purposes:

Managing your reservation

To confirm bookings, arrange dates and meeting points, coordinate transportation and guides, process payments, and deliver the experience you have purchased.

Personalizing your experience

To understand your preferences and travel requirements and, where appropriate, adapt an experience to your group.

Communicating with you

To send booking confirmations, essential travel information, meeting instructions, itinerary updates, and responses to your inquiries.

Operating and improving our website

To maintain website functionality, improve the booking experience, analyze performance, and provide relevant customer support.

Security and fraud prevention

To protect our business, customers, and payment processes against unauthorized activity, fraud, and misuse.

Legal and administrative obligations

To maintain necessary transaction records, comply with applicable legislation, and respond to lawful requests from competent authorities.

Marketing communications

Where permitted by applicable law, we may send information about our experiences, relevant travel services, or special offers. Where consent is required, we will request it.

You may unsubscribe from promotional communications at any time.

5. Legal Basis for Processing

Where the European Union General Data Protection Regulation (GDPR) applies, we rely on the relevant legal basis for each processing activity, including:

Performance of a contract: To process reservations, collect payments, organize transportation, and provide booked travel experiences.

Compliance with legal obligations: To meet applicable accounting, tax, and other legal requirements.

Legitimate interests: To maintain secure operations, prevent fraud, respond to customer inquiries, and improve our services where these interests are not overridden by your rights.

Consent: Where required for optional marketing communications, non-essential cookies, or other activities that rely on your permission.

You may withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

6. Sharing Information with Trusted Service Providers

To organize and deliver our experiences, we may share strictly necessary personal information with trusted service providers.

Depending on your reservation, these may include:

  • Licensed local guides and tourism professionals.

  • Private transportation providers.

  • Ferry operators and relevant ticketing partners.

  • Hotels, restaurants, and activity providers involved in your booking.

  • Shopify and payment service providers.

  • Website hosting, technical support, and security providers.

  • Customer communication and administrative service providers.

We share only the information reasonably necessary for the relevant service.

For example, a transportation provider may need your name, arrival time, and meeting location to arrange your pickup.

Some third parties may process personal information under their own privacy policies and legal responsibilities.

We do not sell travelers' personal information as a standalone commercial database.

Certain advertising, analytics, and Shopify services may involve disclosures or uses of information that are classified as "sharing" or "sale" under specific privacy laws. Where applicable, we provide the required notices and privacy choices.

7. Shopify and Online Payments

Our website is powered by Shopify, which provides the infrastructure for our online store, reservations, checkout, and related services.

When you browse our website or complete a reservation, Shopify may process personal information to provide, secure, support, and improve its services.

Shopify may also process information through enhanced services, including Shopify Network Intelligence, which can use information about interactions with participating stores to support features such as analytics, personalization, security, and advertising, subject to applicable law and Shopify's terms.

For certain enhanced services, Shopify may act as an independent controller of personal information.

You can learn more about Shopify's privacy practices and available rights through:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal: https://privacy.shopify.com/en

Payment transactions are processed through the payment methods available on our website. The relevant payment provider may collect information necessary to authorize payments, prevent fraud, and comply with financial regulations.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential website functions and, depending on the services enabled, to understand website usage and provide personalized content or advertising.

These technologies may include:

  • Essential cookies required for website functionality and checkout.

  • Security and fraud-prevention technologies.

  • Analytics technologies used to understand website performance.

  • Preference technologies that help remember certain settings.

  • Marketing and advertising technologies, where enabled.

Where required by applicable law, we request your consent before using non-essential cookies or similar technologies.

You may also manage cookies through your browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect some website features.

9. International Data Transfers

The Tangier Experience operates in Morocco and welcomes travelers from different countries.

Some of our technology providers, payment processors, and service partners may process or store personal information outside your country of residence.

Where applicable data protection laws require specific safeguards for international transfers, we rely on appropriate legal mechanisms and contractual protections.

For transfers subject to the GDPR, these may include adequacy decisions or appropriate safeguards, such as Standard Contractual Clauses, where relevant.

Information may also be shared with tourism providers in Morocco where necessary to deliver the travel experience you have requested.

10. Data Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.

These measures include limiting access to information according to operational needs and using established technology and payment service providers.

However, no online system or electronic transmission can be guaranteed to be completely secure.

We encourage customers not to send sensitive financial information, passwords, or unnecessary identity documents through unsecured communication channels.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of information and the reason for processing, including:

  • Managing reservations and completing contracted services.

  • Maintaining transaction and accounting records.

  • Meeting legal and regulatory obligations.

  • Responding to customer inquiries.

  • Resolving disputes or protecting legal rights.

  • Maintaining marketing preferences where applicable.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it where continued retention is legally necessary.

12. Children's Privacy

Our travel experiences may be suitable for families, including children accompanied by parents or legal guardians.

However, our website and online booking services are intended to be used by adults.

Reservations involving minors should be made by a parent, legal guardian, or another adult legally authorized to provide the necessary information.

We may collect limited information concerning children, such as age categories or participation requirements, when necessary to organize a family experience safely and appropriately.

We do not intentionally collect unnecessary personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

13. Your Privacy Rights

Depending on your country of residence and applicable law, you may have rights concerning your personal information, including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion where legally applicable.

  • The right to object to certain processing activities.

  • The right to request restriction of processing in certain circumstances.

  • The right to request data portability where applicable.

  • The right to withdraw consent where processing is based on consent.

  • The right to lodge a complaint with a competent data protection authority.

To exercise your rights, please contact:

concierge@thetangierexperience.com

We may request reasonable information to verify your identity before processing a request.

We will respond in accordance with the applicable legal requirements.

You may also use Shopify's privacy portal for certain information processed by Shopify.

14. Marketing Preferences

We believe communication should be relevant, respectful, and transparent.

If you subscribe to promotional communications, we may contact you about our private experiences, new itineraries, seasonal activities, or special travel opportunities.

Where consent is required, we will obtain it before sending promotional messages.

You may withdraw your marketing consent or unsubscribe at any time.

Unsubscribing from marketing does not prevent us from sending essential communications related to an existing reservation or another service you have requested.

15. External Websites and Third-Party Services

Our website may contain links to external websites, including tourism partners, social media platforms, review websites, and other third-party services.

These websites operate under their own privacy policies and terms.

We encourage you to review those policies before sharing personal information with third parties.

We are not responsible for the independent privacy practices of websites or services that we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, operational practices, or applicable legal requirements.

Any updated version will be published on this website with a revised "Last updated" date.

Where required by applicable law, we will provide additional notice regarding significant changes.

We encourage visitors to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, the processing of your personal information, or the exercise of your privacy rights, please contact:

The Tangier Experience

Legal operator: Badr Maazouz

Address: RUE IBN ABOU 31 KASBAH, TANGIER, MOROCCO

Email: concierge@thetangierexperience.com

Website: www.thetangierexperience.com

We are committed to addressing privacy-related questions with care, professionalism, and respect.

The Tangier Experience — Private & Boutique Experiences in Tangier.