Terms & Conditions

The Tangier Experience

Last updated: October 23, 2026

1. Introduction

Welcome to The Tangier Experience.

These Terms & Conditions govern the use of www.thetangierexperience.com and the booking and provision of private tours, cultural visits, shore excursions, day trips, and tailor-made travel experiences in Tangier and northern Morocco.

By completing a reservation, you confirm that you have reviewed and accepted the booking conditions applicable to your selected experience.

Please read these terms carefully before making a reservation.

2. Business Information

Trading name: The Tangier Experience

Operator: Badr Maazouz

Business address: RUE IBN ABOU 31 KASBAH, TANGIER, MOROCCO

Country of operation: Morocco

Website: www.thetangierexperience.com

Email: concierge@thetangierexperience.com

The Tangier Experience organizes private tourism services, working where necessary with local guides, transportation providers, ferry operators, restaurants, and other professional partners.

3. Our Experiences

Our services may include:

• Private guided tours of Tangier.

• Cultural visits to the Medina and Kasbah.

• Private shore excursions for cruise passengers.

• Day trips to Chefchaouen and other destinations.

• Day trips from Tarifa involving ferry transportation.

• Tailor-made and personalized travel experiences.

Each experience has its own itinerary, duration, meeting arrangements, inclusions, exclusions, and pricing.

The specific information displayed on the product page and confirmed during booking forms part of your reservation.

Only services expressly identified as included in your booking are covered by the agreed price.

4. Reservations and Confirmation

Reservations are made through our website or through direct communication with our team.

During the booking process, customers must provide accurate information, including the selected date, number of participants, contact information, and any relevant arrival or meeting details.

The customer making the reservation confirms that they are authorized to book on behalf of all participants.

Submitting a booking request or initiating a payment does not, by itself, guarantee availability.

A reservation is confirmed when the required payment has been successfully received and The Tangier Experience has issued a booking confirmation.

For experiences involving third-party arrangements, such as ferries or specialized activities, confirmation may also depend on the availability of the relevant services.

If we are unable to confirm the requested experience after receiving payment, we will offer an appropriate alternative or refund the amount paid for the unavailable service.

5. Prices and Payment Conditions

All prices are displayed in the currency indicated on our website, generally euros (EUR).

Prices may vary depending on the selected experience, date, group size, and any optional services requested.

For reservations using our standard deposit arrangement:

30% of the total booking price is payable online to secure the reservation.

The remaining 70% is payable on the day of the experience, before or at the agreed time for delivery of the service.

The booking confirmation will identify the amounts paid and outstanding.

Any different payment arrangement must be expressly communicated and agreed before booking.

Payments are processed using the payment methods available at checkout. Additional services requested after confirmation may result in extra charges, which must be communicated and accepted beforehand.

The applicable price is the price confirmed for your reservation, subject to any changes requested and agreed after booking.

6. Group Size and Participant Information

Our experiences are generally private and arranged for the participants included in the reservation.

Prices may vary according to the number of adults and children.

Children's pricing, minimum group requirements, age categories, and any applicable conditions are displayed on the relevant experience page.

Infants and children must be accompanied by a responsible adult.

For safety and operational reasons, customers must inform us of the number and ages of participating children when requested, particularly when suitable vehicle seating arrangements are necessary.

Changes in the number of participants may affect the total booking price or require confirmation of availability.

7. Itineraries and Experience Duration

We make every reasonable effort to deliver the itinerary described in your booking.

However, the order of visits and certain operational details may be adjusted due to weather, road conditions, traffic, site access, local events, safety requirements, or circumstances beyond our reasonable control.

Any adjustment will be made with the aim of preserving the essential character, quality, and overall value of the experience.

The duration indicated on the website is an estimate unless a specific schedule is expressly guaranteed.

We will inform customers of material changes as soon as reasonably possible.

If a significant part of the confirmed service cannot be provided, any available alternatives or refunds will be assessed in accordance with the applicable cancellation and refund policy and mandatory consumer rights.

8. Meeting Points, Pickups and Punctuality

Meeting points and pickup arrangements are provided in the booking confirmation or agreed directly with our team.

Depending on the experience, pickup may take place at an agreed hotel, Tangier Ville Port, the cruise terminal exit, or another designated meeting location.

Customers are responsible for arriving at the agreed meeting point on time and keeping their contact information accessible.

Please inform us as soon as possible if you expect to be delayed.

Where a customer arrives late, adjustments to the itinerary may be necessary and cannot always be guaranteed.

Any resulting cancellation or refund request will be handled under the applicable cancellation policy and mandatory law.

9. Cruise Passenger Experiences

Our private shore excursions are designed with the schedules of cruise passengers in mind.

Customers must provide accurate cruise ship details and the expected docking and departure times.

Pickup locations may depend on port regulations, security procedures, customs requirements, and vehicle access permissions.

Our team will communicate the confirmed meeting point before the excursion.

We make reasonable efforts to organize excursions around the ship's published schedule. However, changes to cruise itineraries, port closures, delayed disembarkation, and other circumstances outside our control may affect the service.

Customers must comply with the boarding and departure instructions issued by their cruise operator.

Specific arrangements for cruise cancellations, missed port calls, or changes in docking times are subject to the cancellation and refund conditions applicable to the reservation.

10. Experiences Involving Ferry Travel

Certain experiences, including private day trips from Tarifa, may include round-trip ferry tickets between Tarifa and Tangier.

Ferry tickets are included only when expressly stated in the description of the purchased experience.

Ferry schedules and operations are controlled by the relevant ferry operator and may be affected by weather, maritime conditions, port restrictions, or operational decisions.

Travelers are responsible for carrying valid passports and any visas or other documents required for their journey and entry into Morocco or return to Spain.

Entry and exit decisions are made by the relevant immigration and border authorities.

The Tangier Experience cannot guarantee immigration clearance or the operation of a particular ferry departure.

Any cancellation, delay, denied boarding, or disruption will be managed in accordance with the relevant booking conditions, supplier obligations, applicable law, and the circumstances of the disruption.

Customers should contact us promptly if their ferry arrangements change.

11. Included and Excluded Services

The inclusions and exclusions of each experience are specified on the relevant booking page.

Depending on the selected experience, included services may comprise:

• Private transportation.

• A local guide.

• Hotel or port pickup and return.

• A camel ride.

• Traditional Moroccan refreshments.

• A Moroccan lunch.

• Ferry tickets.

• Specific activities or entrance tickets.

These services are included only where expressly indicated.

Unless otherwise stated, personal purchases, optional activities, additional food or drinks, and other services not listed as included are not covered by the booking price.

Any optional expense must be clearly communicated before the customer agrees to it.

12. Changes Requested by Customers

Customers who wish to change the date, participant number, meeting arrangements, or other essential booking details should contact us as early as possible.

We will make reasonable efforts to accommodate requests, subject to availability, operational feasibility, and any costs already committed to third-party suppliers.

Changes are not confirmed until accepted by The Tangier Experience.

Any additional charges or price adjustments will be communicated before the modification is finalized.

13. Cancellations and Refunds

Cancellations, no-shows, refund eligibility, and applicable deadlines are governed by our separately published Cancellation & Refund Policy, which forms part of these Terms & Conditions.

Customers should review that policy before making a reservation.

The payment of a 30% deposit does not, by itself, establish whether that deposit is refundable or non-refundable.

Any service-specific cancellation terms, particularly for ferry tickets or other third-party bookings, must be disclosed before the reservation is confirmed.

Nothing in these terms excludes or limits any mandatory consumer rights that may apply.

14. Weather, Safety and Exceptional Circumstances

The safety and well-being of our travelers and partners are priorities.

If weather conditions, safety concerns, official restrictions, natural events, transport interruptions, or other exceptional circumstances prevent an experience from operating as planned, we may need to modify, postpone, or cancel the affected service.

Where possible, we will communicate available alternatives.

Refunds or other remedies will be determined by the applicable booking terms, the services actually provided, and mandatory legal obligations.

We do not exclude responsibility where applicable law prohibits such exclusion.

15. Traveler Responsibilities

Travelers are expected to:

• Provide accurate reservation and contact information.

• Arrive punctually at the agreed meeting point.

• Carry valid travel and identity documents when required.

• Follow reasonable safety instructions.

• Respect local laws, customs, communities, and cultural heritage.

• Inform us in advance of relevant accessibility requirements or special assistance needs.

• Treat guides, drivers, local partners, and fellow travelers respectfully.

We reserve the right to respond appropriately to conduct that poses a genuine safety risk or seriously disrupts the provision of services, subject to applicable law.

16. Accessibility and Special Requests

We aim to provide welcoming and personalized experiences.

Travelers with mobility requirements, accessibility needs, or other relevant requests are encouraged to contact us before booking.

Some historic areas of Tangier, including parts of the Medina and Kasbah, have narrow streets, steps, uneven surfaces, and limited vehicle access.

We will explain known practical limitations and discuss suitable arrangements where possible.

Any specially agreed accessibility arrangements should be confirmed in writing.

17. Responsibility and Third-Party Services

The Tangier Experience is responsible for fulfilling its contractual obligations in accordance with applicable law.

Certain elements of an experience may be delivered by independent professional partners, such as ferry operators, transportation companies, or activity providers.

Their operations may be subject to separate safety, operational, and legal requirements.

Nothing in these Terms & Conditions excludes or restricts liability for fraud, intentional misconduct, personal injury, or any other matter where liability cannot legally be excluded or limited.

Where disruptions occur, we will assess our responsibilities and the available remedies based on the circumstances, applicable contracts, and mandatory law.

18. Privacy and Personal Information

Personal information provided during the booking process is handled according to our separately published Privacy Policy.

We use booking and contact information to organize experiences, process payments, communicate with travelers, and fulfill our legal obligations.

Customers can contact us regarding privacy-related matters using the contact information published on our website.

19. Website Content and Intellectual Property

Unless otherwise indicated, the text, branding, photographs, graphics, itineraries, and original website content of The Tangier Experience are protected by applicable intellectual property laws.

Website content is provided for personal, informational, and booking purposes.

Unauthorized commercial reproduction or misuse of protected content is prohibited, except where permitted by applicable law.

Third-party trademarks, images, and materials remain the property of their respective owners.

20. Applicable Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Morocco, subject to any mandatory consumer protection provisions that may apply to customers in other jurisdictions.

We encourage customers to contact us first so that we can attempt to resolve concerns fairly and promptly.

Nothing in these terms removes any legal rights, remedies, or access to competent courts or authorities that cannot be waived under applicable law.

21. Amendments to These Terms

We may update these Terms & Conditions to reflect changes in our services, booking procedures, operational requirements, or applicable legislation.

The updated version will be published on our website with a revised date.

Unless otherwise agreed or legally required, material changes will not retroactively alter the conditions of a previously confirmed booking without an appropriate legal basis.

22. Contact

For questions about reservations or these Terms & Conditions, please contact:

The Tangier Experience

Operator: Badr Maazouz

Address: RUE IBN ABOU 31 KASBAH, TANGIER, MOROCCO

Email: concierge@thetangierexperience.com

Website: www.thetangierexperience.com

We are committed to providing transparent information, professional service, and thoughtfully organized private experiences.

The Tangier Experience — Private & Boutique Experiences in Tangier.